1. If you are locked out of online banking, simply following these steps:

   1. Click on Forgot ID/Password in the login box (a new window will open).
   2. Click Go to Password Reset which takes you to an instruction box. Here you will need to enter your: Last four digits of your Social Security Number or Email Address.
   3. Click Submit.

   If you are locked out of your online or mobile banking app, it most likely means that you have entered your credentials incorrectly after more than 3-5 attempts, triggering the bank's fraud protection systems and locking your online banking account. You might need to contact your bank to unlock the account or see if there are any restrictions for third-party connections.

   If you are still unable to connect your bank after it has been unlocked, please contact .